Shipping policy

SHIPPING POLICY

Thank you for shopping with JT Essentials

We pack and ship your orders from Colton, California. Here’s what to expect when you order from us.

ORDER PROCESSING

Please allow up to 3 business days for us to prepare and pack your order. Business days are Monday through Friday, excluding holidays.

Orders placed after 4 p.m. Pacific Time begin processing the next business day. Processing time is separate from the time it takes your package to arrive.

SHIPPING COSTS

We offer free U.S. shipping on orders of $75 or more. Shipping options and any shipping charges will appear at checkout before you complete your purchase.

DELIVERY TIMES

Our estimated USPS delivery time is 3 to 10 business days after your order ships. Some destinations may take longer.

Delivery dates are estimates and are not guaranteed. Weather, holidays, and carrier delays can affect when your package arrives.

If you select expedited shipping, this applies to the carrier’s delivery time. Your order still goes through our regular processing time.

TRACKING YOUR ORDER

Once your order ships, you’ll receive an email with your tracking number. Please allow up to 24 hours for tracking information to update.

If you don’t see your shipping email, check your spam or junk folder. You can also contact us with your order number for help.

CHECK YOUR SHIPPING ADDRESS

Before placing your order, please double check your address, apartment or suite number, and ZIP code.

If you notice a mistake, contact us as soon as possible. We’ll check whether the address can still be updated, but changes may not be possible once your order has been processed or shipped.

If your package is returned to us, contact us so we can review what happened and discuss the next steps.

MISSING OR DELAYED PACKAGES

If your tracking hasn’t updated or your package seems delayed, contact us with your order number so we can look into it.

If tracking says delivered but you haven’t received your package, check your mailbox, delivery area, and with anyone who may have accepted it. Please also contact the carrier to report the missing package and let us know so we can review the situation with you.

DAMAGED OR INCORRECT ITEMS

Please check your order when it arrives. If an item is damaged, defective, or incorrect, contact us within 24 hours of delivery.

Include your name, order number, and clear photos of the item and packaging. Please keep the packaging while we review the issue.

For more information, visit our Refund Policy.

LOCAL PICKUP

Shopping nearby? Select local pickup at checkout when available.

Please wait until you receive your ready for pickup notification before heading to the store. Have your order confirmation handy when you arrive.

INTERNATIONAL ORDERS

International shipping is available only for destinations and items supported at checkout. Our estimated international delivery time is 7 to 21 business days after shipment, but customs processing and local carrier delays may take longer.

Any customs duties, import taxes, or additional fees charged by your country are the customer’s responsibility. Free U.S. shipping does not apply to international orders.

NEED HELP?

Text us at (909) 332-7279 or email jtessentials2020@outlook.com.

Please include your order number so we can find your order and help you more quickly.

Thank you for supporting our small business. We appreciate every order!

JT Essentials Nail Supply