Refund policy

REFUND POLICY

Thank you for shopping with JT Essentials! Please review our policy before placing your order. If you have a question about a product, we’re happy to help you before you purchase.

ALL SALES ARE FINAL

We do not accept returns or exchanges for change of mind or items ordered by mistake. Please double check your items, quantities, sizes, and colors before completing your purchase.

If your order arrives damaged, defective, or incorrect, please contact us so we can review the issue. Our final sale policy does not limit any rights you may have under applicable law.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order as soon as it arrives and report any issues within 24 hours of delivery so we can address them promptly.

Email jtessentials2020@outlook.com with your name, order number, a brief explanation, and clear photos of the affected items and packaging.

Please keep the items and packaging while we review your request. Do not send anything back without contacting us first.

Once we review the information, we’ll contact you with the next steps and the available resolution. Reporting an issue does not automatically guarantee a refund or replacement.

INCORRECT SHIPPING ADDRESSES

Please check your shipping address carefully before placing your order, including your apartment or suite number and ZIP code.

If you notice an error, contact us right away. We’ll check whether we can update the address, but changes may not be possible once your order has been processed or shipped.

We are not responsible for delivery problems caused by an incorrect or incomplete address provided at checkout. If a package is returned to us, we’ll review the situation with you. Additional shipping charges may apply if it needs to be sent again.

PACKAGES MARKED AS DELIVERED

If tracking shows your package was delivered but you cannot find it, check your mailbox, delivery area, and with anyone who may have accepted it.

Please contact the carrier to report the missing package and request an investigation. Also email us with your order number and any case or claim number you receive so we can review the situation with you.

A carrier claim does not automatically guarantee a refund or replacement. We’ll review the available information before confirming the next steps.

APPROVED REFUNDS

If a refund is approved, we’ll confirm the amount and issue it to your original payment method. Your bank or payment provider may need additional time to show the refund in your account.

CONTACT US

For questions about your order, email jtessentials2020@outlook.com or text (909) 332-7279.

Please include your order number so we can help you more quickly.

Thank you for supporting JT Essentials